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Booking & Refund Policy

Booking & Refund Policy

1. Booking Process

Booking with munazaarsalan.live is designed to be straightforward and convenient, tailored to meet your automotive needs with efficiency and professionalism:

  • Online Booking: Whether you’re scheduling routine maintenance, urgent repairs, or seeking specialized services, you can conveniently book directly through our website. Our user-friendly interface allows you to select services, preferred dates, and provide any specific requirements.
  • Booking Fee: A nominal booking fee of $15 secures your appointment slot. For added convenience and savings, choose to pay via USDT (crypto) to avail a discounted booking fee of $13.

2. Time Management

Punctuality is a core value at munazaarsalan.live to ensure optimal service delivery and customer satisfaction:

  • Strict Time Policy: We adhere strictly to scheduled appointment times to respect the time commitments of all our customers. Please arrive on time for your appointment. If you are delayed by up to 25 minutes, your booking slot will be forfeited, and the booking fee will not be refunded.

3. Payment Methods

To accommodate various preferences, we offer flexible payment options for your convenience:

  • Accepted Payment Methods: You can settle your booking fee via bank transfer or USDT (crypto), ensuring a seamless transaction process tailored to your preferences.
  • Crypto Payment Discount: Opting to pay via USDT provides you with a discounted booking fee of $13, reflecting our commitment to embracing modern payment solutions.

4. Cancellation and Rescheduling

We understand that plans may change unexpectedly. Here’s how we manage cancellations and rescheduling to provide fair and efficient service:

  • Cancellation: Once a booking is confirmed and the booking fee is paid, it becomes non-refundable upon cancellation. This policy helps us maintain operational efficiency and fairness towards all customers.
  • Rescheduling: You have the flexibility to reschedule your appointment based on availability without incurring additional charges. We appreciate advance notice to accommodate your new preferred date and time.

5. Customer Support

Your satisfaction is our priority. For any inquiries or assistance regarding our Booking Policy, our dedicated customer support team is available to provide personalized assistance:

  • Contact Us: Reach out to us via email at hammadshaukat.pk@gmail.com or call us directly at +92 309 4929959. Our team is committed to addressing your queries promptly and ensuring a seamless booking experience.

Refund Policy

Thank you for entrusting munazaarsalan.live with your auto moto needs. Our Refund Policy outlines our commitments regarding refunds, replacements, and warranties for the products and services we offer.

1. Imported Items

We uphold a policy of clarity regarding imported items to manage expectations and ensure transparency:

  • Refunds and Returns: Please note that we do not offer refunds or returns on imported items due to logistical considerations and supplier agreements. We encourage thorough inspection and consideration prior to purchase.

2. Repaired Items

For items requiring repair services, our Refund Policy offers clarity and assurance regarding warranty coverage and refund eligibility:

  • Installation Warranty: We stand by the quality of our repair services with an installation warranty. Should any issues arise within 5 days from the installation date due to defects in workmanship or materials, we will provide a free repair service to rectify the problem.
  • Refund Eligibility: Refunds are considered for repaired items only if they are deemed irreparably defective within 5 days of purchase. A nominal processing fee of $10 (or equivalent in PKR) is applicable to cover administrative costs associated with processing refund requests.

3. Genuine Products

For products sourced locally and branded as genuine, our Refund Policy ensures clarity and fairness:

  • Refund Conditions: Refunds are applicable within 5 days of installation, provided the product remains in its original condition and has not been altered or replaced with a repaired part. We strive to uphold quality standards and customer satisfaction with our genuine products.

4. Warranty and Service Guarantee

We are committed to providing reliable service and support for all products and services offered at munazaarsalan.live:

  • Service Issues: In the rare event that our service fails to meet specified standards (e.g., fitting issues, leakage, mechanical faults), we offer a service guarantee. Our team will promptly rectify the issue at no additional cost, ensuring your complete satisfaction.
  • Proof Requirement: To facilitate a warranty claim, proof of issue such as photographs or detailed inspection reports may be required. This helps us expedite the resolution process and maintain our service standards.

5. Non-Refundable Items

To provide clarity and transparency, please note the following items are non-refundable under our Refund Policy:

  • Repaired Items: Items that have been repaired or installed on vehicles are non-refundable. We encourage customers to consider these factors before proceeding with repairs or installations.

6. Customer Support

For any questions or further assistance regarding our Refund Policy, our customer support team is available to assist you:

  • Contact Us: For personalized assistance, please contact us via phone at +92 309 4929959 or email us at hammadshaukat.pk@gmail.com. We are dedicated to addressing your concerns promptly and ensuring a positive customer experience.

By adhering to our comprehensive Booking and Refund Policies at munazaarsalan.live, we aim to provide you with clarity, transparency, and exceptional service throughout your journey with us. Should you require any further clarification or assistance, our customer support team is always ready to assist. We appreciate your trust in our auto moto services and look forward to serving you with excellence.